At Stone Jewelz I am committed to ensuring that your shopping experience will be easy and enjoyable. I work hard to provide exceptional customer service, so if you have any questions or requests, please contact me.

Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund.   

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly.  

If you need to return an item, please contact me: info@msgj.com with your order number and details about the product you would like to return. I will respond quickly with instructions for how to return items from your order.

Shipping

I can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, I will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

​

HANDMADE DISCLAIMER

The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being 100% handmade to order.

Custom orders

We always love creating new products from scratch.

​

SHIPPING

* Free USPS First class 

RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately I can’t offer you a refund or exchange.

Personalized and/or customized goods are exempt from being returned unless the product arrives defective.

 

 Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 30 days after delivery

 

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [EMAIL ADDRESS]

 

SALE ITEMS

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

SHIPPING

To return your product please email bradlcath77@aol.com.  Return postage paid by customer.

​

​

 

​